At REKAPA, every roof rack you order is custom-produced specifically for your vehicle with meticulous care. This means each product is personalized according to your car’s make, model, and year. Due to this specialized production process, our return policy differs from that of standard, off-the-shelf items, as outlined below:

 

1. Returns for Non-Defective Items (Discretionary Returns)

 

Because our roof racks are custom-manufactured to your specific vehicle’s requirements, they cannot be restocked or resold to another customer if returned without a defect. Therefore, we generally do not accept returns for non-defective items.

We urge you to carefully verify your vehicle’s information (make, model, year, etc.) and thoroughly review product descriptions before confirming your order. This ensures the product is made precisely for your needs.

 

2. Returns for Defective or Incorrectly Produced Items

 

Despite our commitment to high-quality standards in our production process, if you receive a product that is defective or incorrectly made, your rights are protected. Please contact us immediately (within [e.g., 3 business days] of receiving your product) if the item is:

  • Defective due to a manufacturing error,
  • Incorrectly produced according to the vehicle information you provided in your order,
  • Damaged during shipping.

Upon verification and investigation of the issue, if the product is confirmed to be defective or incorrectly produced, we will initiate a process for product exchange, repair, or a full refund. In such cases, all associated shipping costs will be covered by our company.

 

Contact Us

 

For any return or exchange requests regarding defective or incorrect items, please reach out to us using the following contact information:

When submitting your request, please include your order number, photos of the product (if showing a defect), and a detailed description of the issue. This information will help us process your request more efficiently.

Thank you for your understanding and cooperation.